The best place to look for new leads is often among existing customers. We periodically review our Job Management System (JMS) to help our estimators prioritize what relationships are worth rekindling. Storing job data in a JMS also helps us preserve our customer relationships when estimators move on to other employment.
We completed such a JMS review earlier this month. … Read more
How better to get an edge in an old-economy business than with new-economy tools. Rainier Asphalt & Concrete was founded by my brother Tom in 2000. It has steadily grown to generate more than $4 million in annual revenues and withstood the furor of the Great Recession. Tom invited me to manage finance and IT in 2007. We’ve experimented with … Read more
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